Terms of Services

Welcome to Kola! This user agreement will be effective for all users as of June 25, 2021. This user agreement is a contract between you and Kola, governing your use of your Kola account and Kola services. If you are an individual, you must be at least 18 years old to open a Kola account and use the Kola services. If you are a business, the business must be organized. If you use our service on behalf of your business, your business must agree to them too.

By opening and using a Kola account, you agree to comply with all the terms and conditions in this user agreement.

Opening a Kola Account

We offer three types of Kola accounts: Customer, Merchant, and Agent accounts all covered by this user agreement.
Kola accounts let you do things like:

• Send and receive money.
• Purchase goods from merchants, vendors, etc., using your mobile devices.
• Make bill payments to vendors, etc., using your mobile devices.
• Add cash using your bank card, bank account, agents, or other options, including funds held as balance in Kola accounts.
• Accept payments methods from others.
• You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers, or any other codes that you use to access your Kola account and other Kola services. You must keep your phone number, address, email address and other contact information current in your Kola account profile.

Personal Kola Accounts

If you primarily need to make purchases and send money to family and friends, a personal Kola account is probably right for you. With a personal Kola account,
you can do things like:

• Send and request money from friends and family.
• Buy goods and services.

You can also use a personal Kola account to receive money for the sale of goods and services and hold that money in a linked Cash Account or transfer it to a linked bank account or debit card if you do not open a Cash Account, but if you plan to use your personal Kola account primarily to sell things, you should open a business Kola account. You can also convert your personal Kola account to a business Kola account should circumstances change.

Closing Your Kola Account

You may close your Kola account and terminate your relationship with us at any time without cost, but you will remain liable for all obligations related to your Kola account even after the Kola account is closed. When you close your Kola account, we will cancel any scheduled or incomplete transactions. If you have a Cash Account linked to a personal Kola account, you must withdraw or transfer any funds held in your Cash Account before closing your personal Kola account, and closing a personal Kola account will result in Kola automatically closing any linked Cash Account. In certain cases,
you may not close your Kola account, including:

• To evade an investigation.
• If you have a pending transaction or an open dispute or claim.
• If your Kola account has a negative balance.
• If your Kola account is subject to a hold, limitation, or reserve.

Account Statements

You have the right to receive an account statement showing your Kola account activity. You may view your Kola account statement by logging into your Kola account via the app or website.

Error and Dispute Resolution

Here at Kola, our customers come first. So, contact us if you have any disputes or errors with your account. Our customer service team will be more than happy to help you. Our contact info is below, along with a description of the process and timeline for us to investigate your issue. We will need a few basic information from you to start
our investigation such as :

• Your name and Account number
• Specific details on the error such as dollar amount involved
• Date and time the error took place

Account Deletion

Kolakash is a comprehensive package of digital e-money and e-payment solutions that capture every facet of mobile transactions. If you decide that you no longer want to use Kolakash, you can permanently delete your account. Kolakash's advanced system monitors all transactions and activities on it's platform. An account can be flagged for review if it detects any suspicious activity. Kolakash has strict rules and guidelines that all users must follow. If these rules are violated, users accounts can be closed. The account can be closed if the review finds any irregularities or fraud. Kolakash has a zero-tolerance policy towards such acts and reports any suspicious activities to the appropriate authorities. Your account is a financial account and can be transferred to an alternative bank account. You need support to guide you through the process of retrieving your remaining funds before your account can be deleted.
How To Delete Your Kolakash Account Permanently:

• Make sure your account balance is zero(0).
• If it is not zero(0), you should transfer your money to your bank account or cash out.
• Contact Kolakash customer support at +231 (0) 881 10 5652 or +231 (0)777 77 5652 or email us at kolakare@kolafinancial.com.
• You can also go to Send Feedback to file a complaint.
• A customer support representative will help to permanently delete your account.
• The customer support representative may ask you a few questions to verify your identity and confirm your request.
• Once your request has been confirmed, your Kolakash account will be permanently deleted.

Information About Sending Feedback