Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you.
If the payment has not gone through, use the prompts to cancel a payment. If the payment has already been processed please call customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652.
For any refund, please contact our customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652.
By not sharing your account or password, keeping your phone secure and by creating a password no one can guess.
A payment shouldn't be pending if there is money in your wallet or account to make the payment.
No, the supplements are optional, but we do highly recommend them for optimal results. However, you will still see great results without using the supplements.
Kola is Payment Card Industry Data Security Standard (PCI DSS) certified! We use the best practices to ensure your information is always secure.
Do not open any suspicious messages and contact Kola Customer Service at +231 (0)881 10 5652 or +231 (0)777 77 5652 with any questions.
Kola cash does not accept check deposits.
Kolakash transacts in LRD and USD.
With the exception of bank transfers all kolakash transfers are instant.
With the exception of bank transfers all kolakash transfers are instant.
No. However, your salary can be deposited directly to your Kola's account by your employer using kola's payroll system.
Yes there are fees associated.
Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you.
The purpose of verifying your identity is to help prevent fraud and ensure that no one, except you, is able to use your payment information to make an exchange/use your account.
Here at Kola, security is a major priority. We take steps designed to protect your personal data. We strive to safeguard your personal information. Unfortunately, common scams and consumer fraud such as fake websites trying to sell you something happens in the e-money industry. If you experience consumer fraud, please contact our Customer Service immediately at +231 (0)881 10 5652 or +231 (0)777 77 5652.
For a customer a deposit is not required. However, Agents are required to have a minimum deposit.
By using Kola Account online or contact Kola Customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652.
you cannot change your phone number associated with your account. Please Contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652.
By using the share link in options, click refer a friend.
Get a listing of transactions or purchases, refer to your Kola account statements.
One year after the date of purchase.
You can refer a friend using the "share link" option in the mobile app. You can
also refer
family and friends using our Email and Social Media:
Email Us: Send us an email at kolakare@kolafinancial.com
or visit our sites at www.kolakash.com or www.kolafinancial.com
Facebook, Instagram, Twitter: Check us
out on FB at
Kolakash Liberia.
The expiration date of the voucher depends on the issuer.
We offer both public and corporate sponsor vouchers. You can get more details at www.kolafinancial.com or www.kolakash.com.
Yes , withdrawals/cashout can be done with one of our Kola Agents or at our head office.
It's instant!
There are several ways to cash in. You can do so with an agent, with your bank card or with your bank account.
Yes, as long as your account reflects your new balance.
The minimum transaction amount is $1.00 USD and $150.00 LRD.
Yes. KolaKash can be use globally.
You send money by using the customer app or agent app.
Less than five minutes depending on your internet.
Kola allows you to make instant, affordable money transfer anywhere there's an available Kolakash agent both domestically and internationally.
You can send up to $2,000 USD maximum transfer per day depending on your level as a customer. In order to send more, please contact our customer service at +231 (0) 881-10-5652 or +231 (0)777-77-5652.
Your recipient's first and last name (as shown on their government-issued ID), address , Kolanumber. For direct deposit (Kola member to Kola member), you need your recipient’s Kola Registered number, and routing number.
Go to the nearby agent and provide the transfer information.
The OTP - is a One Time Password that the customer receives when receiving money from an agent. This password is require in order for the customer to cash-out.
Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you.
Click the "forgot your password" button on your app and follow the instruction given to you.
Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you.
Click the "forgot your pin code" button on your app and follow the instruction given to you.
Click "here" and follow the instructions to delete your account.
Kola rates and fees are among the best globally. We are committed to improving the way you send, save, and receive. Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you or visit our website at www.Kolakash.com.
Kola rates and fees are among the best globally. We are committed to improving the way you send, save, and receive. Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you or visit our website at www.Kolakash.com.
You need to upgrade from your current level
We are open 24 hours six days a week.
Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you or visit our website at www.Kolakash.com or www.kolafinancial.com.
Here are several options:
Call Us: please contact customer service at
+231 (0)881 10 5652 or
+231 (0)777 77 5652 and they will be happy to help you.
We are available 24 hours
six days a week.
Email Us: Send us an email at kolakare@kolafinancial.com or
visit our sites at www.kolakash.com or www.kolafinancial.com.
Facebook: Check us out on FB at Kolakash Liberia.
You can send, save, and receive using our Kola pay, Merchant payment, cash, card, and bank account.
As a Kola member, select "add kash" from the app, select "use kard", add card information, your Kola's number and submit.
As a Kola member, select "add kash" from the app, select "use bank", add bank information, your Kola's number and submit.
Please call your bank customer service to confirm your account. Once your bank account is verified, you can use it to fund your e-money wallet for all transfers and bill payments transfers.
Kola rates and fees are among the best globally. We are committed to improving the way you send, save, and receive. Please contact customer service at +231 (0)881 10 5652 or +231 (0)777 77 5652 and they will be happy to help you or visit our website at www.Kolakash.com.
Your receiver can receive cash from any available registered Kola Agent both domestically and internationally.
The sender's and receiver's detailed information and the mtcn code
The receiver will need a valid Voters ID, Passport, National ID, and Driver License.
No, you cannot edit any transaction once it is submitted. You can cancel the transaction if it has not complete.
At Kola, we will always first try to issue your refund using the method in which you funded your transaction initially. However, if your account is frozen or closed, please contact customer service at +231 (0)881 10 5652 or+231 (0)777 77 5652 and they will help you.